GreenLink Networks incident

GLN Services currently down

Notice Resolved View vendor source →

GreenLink Networks experienced a notice incident on May 28, 2024 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 01:46 PM UTC
Resolved
May 28, 2024, 06:56 PM UTC
Duration
5h 9m
Detected by Pingoru
May 28, 2024, 01:46 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk ServicesMobility Suite (Softphone Apps)Customer Portal

Update timeline

  1. investigating May 28, 2024, 01:46 PM UTC

    We are aware of registration issues with our softphones and also the PBX Settings section within the Customer Portal. This is being actively worked on and we will update this page shortly.

  2. identified May 28, 2024, 03:22 PM UTC

    Significant weather patterns have impacted connectivity and created service interruptions. We are working to restore service and will provide updates as quickly as possible.

  3. identified May 28, 2024, 03:25 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 28, 2024, 03:32 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved May 28, 2024, 06:56 PM UTC

    This incident has been resolved. All services are operational again.