GreenLink Networks incident

Intermittent issues with connectivity

Notice Resolved View vendor source →

GreenLink Networks experienced a notice incident on May 28, 2024 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 09:37 PM UTC
Resolved
May 29, 2024, 12:31 AM UTC
Duration
2h 54m
Detected by Pingoru
May 28, 2024, 09:37 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk ServicesMobility Suite (Softphone Apps)

Update timeline

  1. investigating May 28, 2024, 09:37 PM UTC

    While our service has been restored, a few customers have reported intermittent issues with connectivity, calls not completing successfully or going to voicemail. Our technical team is aware and is actively troubleshooting. We will provide an update as soon as we can.

  2. resolved May 29, 2024, 12:31 AM UTC

    This incident has been resolved.