GreenLink Networks incident

Issues while reproducing Call Recordings and Inbound Faxes in the Customer Portal

Notice Resolved View vendor source →

GreenLink Networks experienced a notice incident on August 15, 2024 affecting Customer Portal, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 07:44 PM UTC
Resolved
Aug 16, 2024, 01:40 AM UTC
Duration
5h 55m
Detected by Pingoru
Aug 15, 2024, 07:44 PM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Aug 15, 2024, 07:44 PM UTC

    We are currently investigating this issue. There is a global issue affecting the reproduction of call recordings in the Customer Portal.

  2. identified Aug 15, 2024, 09:35 PM UTC

    The issue has been identified and a fix is being implemented. ETA is 3 hours.

  3. resolved Aug 16, 2024, 01:40 AM UTC

    This incident has been resolved.