GreenLink Networks incident

Greenlink Degradation of Cloud and SIP services

Critical Resolved View vendor source →

GreenLink Networks experienced a critical incident on September 27, 2024 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 05:51 PM UTC
Resolved
Sep 27, 2024, 06:25 PM UTC
Duration
34m
Detected by Pingoru
Sep 27, 2024, 05:51 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk ServicesMobility Suite (Softphone Apps)Customer PortalPartner Portal

Update timeline

  1. identified Sep 27, 2024, 05:51 PM UTC

    GreenLink is experiencing a degradation of services and our engineers have identified the issue and are working towards a fix. We apologize for the inconvenience. While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform.

  2. monitoring Sep 27, 2024, 06:05 PM UTC

    A service in our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable. All services are 100% functional.

  3. resolved Sep 27, 2024, 06:25 PM UTC

    All services are 100% functional. We are closely monitoring our systems.