GreenLink Networks experienced a minor incident on February 12, 2025 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2025, 11:01 PM UTC
We are aware that some customers are experiencing intermittent disconnections from our service on their desk phones and softphones. Our team is currently investigating this issue, and we will provide updates as more information becomes available.
- monitoring Feb 12, 2025, 11:05 PM UTC
All services are 100% functional. We are closely monitoring our systems.
- monitoring Feb 12, 2025, 11:23 PM UTC
While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform
- resolved Feb 13, 2025, 12:08 AM UTC
A service in our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable. All services are 100% functional. If your phone has not yet regained service, please power cycle it to prompt a fresh registration with our system.