GreenLink Networks incident

Intermittent Service Interruption

Critical Resolved View vendor source →

GreenLink Networks experienced a critical incident on June 24, 2025 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2025, 02:33 PM UTC
Resolved
Jun 24, 2025, 05:11 PM UTC
Duration
2h 37m
Detected by Pingoru
Jun 24, 2025, 02:33 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk ServicesMobility Suite (Softphone Apps)

Update timeline

  1. identified Jun 24, 2025, 02:33 PM UTC

    We are aware that some customers are experiencing intermittent disconnections from our service on their desk phones and softphones. Our team is currently investigating this issue, and we will provide updates as more information becomes available.

  2. monitoring Jun 24, 2025, 02:55 PM UTC

    While there are active calls and customers are connected to the system, it is currently showing diminished performance. For that reason, a group of customers might still be experiencing issues. We are closely monitoring all services and the full recovery of our system.

  3. monitoring Jun 24, 2025, 03:03 PM UTC

    All services are 100% functional. We are closely monitoring our systems.

  4. resolved Jun 24, 2025, 05:11 PM UTC

    A service on our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable. All services are 100% functional. If your phone has not yet regained service, please power cycle it to prompt a fresh registration with our system.