Gravity Payments experienced a minor incident on May 28, 2025 affecting emergepay, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 05:26 PM UTC
We are currently experiencing intermittent service disruptions with USAePay. As a result, you may have issues processing transactions at this time. If you are having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- identified May 28, 2025, 07:14 PM UTC
The issue has been identified and a fix has been implemented. If you are having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- monitoring May 28, 2025, 07:20 PM UTC
A fix has been implemented, and we are seeing improvement. We continue to monitor. If you are having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- resolved May 28, 2025, 07:30 PM UTC
The incident is now resolved. If you are still having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.