Gravity Payments incident

Widespread Crowdstrike/Microsoft outage

Notice Resolved View vendor source →

Gravity Payments experienced a notice incident on July 19, 2024, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 01:51 PM UTC
Resolved
Jul 19, 2024, 09:10 PM UTC
Duration
7h 19m
Detected by Pingoru
Jul 19, 2024, 01:51 PM UTC

Update timeline

  1. investigating Jul 19, 2024, 01:51 PM UTC

    Call volume may be higher than expected right now as we help customers impacted by a widespread Crowdstrike/Microsoft outage. At this time, Gravity Payment's customer-facing systems are all working as expected and providing service to our customers. If you are having difficulties processing transactions please contact our support team at [email protected] or call at (866) 701-4700.

  2. monitoring Jul 19, 2024, 05:24 PM UTC

    Call volume may be higher than expected right now as we help customers impacted by a widespread Crowdstrike/Microsoft outage. At this time, Gravity Payment's customer-facing systems are all working as expected and providing service to our customers. If you are having difficulties processing transactions please contact our support team at [email protected] or call at (866) 701-4700.

  3. resolved Jul 19, 2024, 09:10 PM UTC

    At this time, Gravity Payment's customer-facing systems are all working as expected and providing service to our customers. If you are having difficulties processing transactions please contact our support team at [email protected] or call at (866) 701-4700.