Gravity Payments incident

USAePay - issues with processing through Castle Vega devices

Gravity Payments experienced a notice incident on July 23, 2024, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started: Jul 23, 2024, 02:20 PM UTC
Resolved: Jul 23, 2024, 05:14 PM UTC
Duration: 2h 53m
Detected by Pingoru: Jul 23, 2024, 02:20 PM UTC

Update timeline

investigating Jul 23, 2024, 02:20 PM UTC

We are currently experiencing service disruptions with Castle Vegas card terminals. As a result, you may have issues processing transactions at this time. If you are having difficulties processing transactions, please contact our support team at [email protected] or call at (866) 701-4700.
resolved Jul 23, 2024, 05:14 PM UTC

This incident has been resolved. If you are having difficulties processing transactions, please contact our support team at [email protected] or call at (866) 701-4700.