Gravity Payments incident

Support Phone Line Service Disruption

Notice Resolved View vendor source →

Gravity Payments experienced a notice incident on January 22, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 06:58 PM UTC
Resolved
Jan 23, 2025, 07:08 PM UTC
Duration
1d
Detected by Pingoru
Jan 22, 2025, 06:58 PM UTC

Update timeline

  1. investigating Jan 22, 2025, 06:58 PM UTC

    We are experiencing intermittent disruptions with our phone service which may affect your ability to reach us. For support, please email us at [email protected]. Thank you for your patience as this issue gets resolved.

  2. monitoring Jan 23, 2025, 03:35 PM UTC

    A fix has been implemented, and our teams are observing service restoration. You can now contact our support team at (866) 701-4700. If you are having difficulties reaching our support team over the phone, please email us at [email protected]. Thank you for your patience as this issue gets fully resolved.

  3. resolved Jan 23, 2025, 07:08 PM UTC

    This incident is now resolved. If you are having difficulties reaching our support team over the phone, please email us at [email protected]. Thank you for your patience during this incident!