Gravity Payments experienced a notice incident on March 14, 2025 affecting emergepay and Processing Services, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2025, 07:07 PM UTC
We are currently experiencing service interruptions with Clover devices that impact transaction processing. We are working with Clover to identify the cause of the issue and work toward resolution. If you are completely down please contact support at 866-701-4700 for workaround assistance.
- investigating Mar 14, 2025, 08:18 PM UTC
We are continuing to investigate this issue.
- resolved Mar 14, 2025, 08:19 PM UTC
Clover has confirmed their issue is resolved. All Clover systems should be working as expected and back online. Please note that if you accept tips, and you were previously unable to make tip adjustments on your device, please ensure you do so before end-of-day to ensure they are captured. If you are still experiencing any issues please contact our support team at [email protected] or by calling us at 866-701-4700.