Gravity Payments experienced a minor incident on March 31, 2025 affecting Processing Services, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Processing Services
Update timeline
- investigating Mar 31, 2025, 07:44 PM UTC
NMI Gateway is currently reporting connectivity issues that are impacting our service. We are working with NMI to mitigate the issue. If you are impacted, please retry any failed transactions. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.
- resolved Mar 31, 2025, 08:03 PM UTC
This issue is now resolved. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.