Gravity Payments incident
Gravity Dashboard - Two-factor authentication issues
Gravity Payments experienced a minor incident on April 21, 2025 affecting Gravity Dashboard, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2025, 03:07 PM UTC
We are currently experiencing intermittent service disruptions with our two-factor authentication services. As a result, you may have issues accessing Gravity Dashboard at this time. If you need support, please reach out to our team at [email protected] or by calling us at 866-701-4700.. Thank you for your patience while this issue is being resolved.
- monitoring Apr 21, 2025, 03:13 PM UTC
We are seeing successful two-factor authentication attempts via SMS at this time. If you still need support, please reach out to our team at [email protected] or by calling us at 866-701-4700. Thank you for your patience while this issue is being resolved.
- monitoring Apr 21, 2025, 03:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 21, 2025, 03:54 PM UTC
This incident has been resolved. If you still need support, please reach out to our team at [email protected] or by calling us at 866-701-4700. Thank you for your patience while this issue is being resolved.