Gravity Payments experienced a minor incident on March 31, 2025 affecting emergepay and Processing Services, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 01:49 PM UTC
We are currently experiencing service interruptions with Clover devices that impact transaction processing. We are working with Clover to identify the cause of the issue and work toward resolution. If your device is prompting you for a passcode and you are unable to or you get an error when you attempt to enter it, please restart the device and then enter the passcode. After the restart, if you are still having issues with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.
- resolved Apr 01, 2025, 03:15 PM UTC
This incidnet is now resolved. If you are still having issues with the service, please email our support team at [email protected] or call us at 866-701-4700.