Gravity Payments experienced a minor incident on May 7, 2025 affecting emergepay, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2025, 01:27 PM UTC
We are currently experiencing intermittent service disruptions with USAePay. As a result, you may have issues processing card-not-present transactions at this time. If you are having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- monitoring May 07, 2025, 01:45 PM UTC
The service has returned to normal, and we are monitoring for any further issues. If you are still having difficulties processing transactions, please contact our support team at [email protected] or call at tel: 8667014700.
- resolved May 07, 2025, 02:02 PM UTC
This incident has been resolved. If you are still having difficulties processing transactions, please contact our support team at [email protected] or call at tel: 8667014700.