Join.me, GoToMyPC, Pro and Central - Login Issues
Affected: Pro/CentralGoToMyPCjoin.me
Grasshopper Outage History
Grasshopper is up right nowGrasshopper had 50 outages in the last 2 years totaling 94h 23m of downtime — averaging 2.1 incidents per month.
There were 50 Grasshopper outages since January 28, 2025 totaling 94h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
GoTo Connect - inbound/outbound call failures
Affected: VoIP Calls - GoTo Connect Web
Timeline · 8 updates
- investigating Jul 02, 2026, 11:49 AM UTC
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jul 02, 2026, 11:54 AM UTC
Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.
- identified Jul 02, 2026, 01:43 PM UTC
Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution. We will provide another update shortly.
- identified Jul 02, 2026, 02:12 PM UTC
Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. We will provide another update shortly.
- identified Jul 02, 2026, 03:14 PM UTC
Our engineers are continuing to implement a fix for the issue. We will provide another update shortly.
- identified Jul 02, 2026, 04:06 PM UTC
Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing. We will provide additional updates shortly.
- monitoring Jul 02, 2026, 04:36 PM UTC
Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability. We will provide a final update shortly.
- resolved Jul 02, 2026, 06:27 PM UTC
Our engineers are now seeing that all services are functional. We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.
GoTo Connect - Contact Center and Call Reports Issue
Affected: Contact Center
Timeline · 5 updates
- investigating Jun 19, 2026, 08:33 AM UTC
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jun 19, 2026, 08:38 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jun 19, 2026, 10:08 AM UTC
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
- monitoring Jun 19, 2026, 12:39 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jun 19, 2026, 01:11 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect - Authentication issue
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobileAdministration Portal
Timeline · 4 updates
- investigating May 28, 2026, 02:17 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 28, 2026, 02:28 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 28, 2026, 02:49 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 28, 2026, 02:57 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Logmein Rescue - Issue starting or joining sessions
Affected: RescuePro/Central
Timeline · 4 updates
- investigating May 27, 2026, 03:17 PM UTC
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 27, 2026, 03:45 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.
- monitoring May 27, 2026, 03:48 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 27, 2026, 03:57 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets
Affected: RescuePro/Central
Timeline · 11 updates
Grasshopper - Login Issues
Affected: Grasshopper
Timeline · 4 updates
- investigating May 08, 2026, 01:22 AM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing audio issues on calls. Our engineers are working to identify the issue and will provide another update shortly.
- investigating May 08, 2026, 02:09 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 08, 2026, 04:10 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 08, 2026, 05:11 PM UTC
We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect - Call Recording and Transcript
Affected: GoTo Connect API
Timeline · 3 updates
- identified May 07, 2026, 06:31 PM UTC
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 08, 2026, 01:54 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 08, 2026, 02:01 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo App - Cannot connect
Affected: VoIP Calls - GoTo Connect Web
Timeline · 4 updates
- investigating May 06, 2026, 04:55 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 06, 2026, 04:57 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 06, 2026, 05:06 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 06, 2026, 05:23 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Login to GoTo applications - 504 timeout - multiple products impacted
Affected: Contact CenterGoTo MeetingPro/CentralMiradoreVoIP Calls - GoTo Connect WebCC-ProGoTo WebinarHelpdeskGoToMyPCGoTo Meeting APIVoIP Calls - GoTo Connect MobileGoTo TrainingHamachiGoTo Connect APIMessaging - SMSMessaging - ChatAdministration PortalAdmin APIAuthentication API
Timeline · 6 updates
- investigating Apr 20, 2026, 02:14 PM UTC
We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 20, 2026, 02:34 PM UTC
Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.
- identified Apr 20, 2026, 02:55 PM UTC
This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.
- identified Apr 20, 2026, 03:12 PM UTC
Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.
- monitoring Apr 20, 2026, 03:16 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 20, 2026, 03:23 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)
Affected: PSTN Calls - Inbound
Timeline · 4 updates
- investigating Apr 15, 2026, 09:08 PM UTC
We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 15, 2026, 09:15 PM UTC
Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.
- monitoring Apr 15, 2026, 09:38 PM UTC
Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 15, 2026, 09:41 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect Call Quality issue
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 4 updates
- investigating Apr 06, 2026, 12:58 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 06, 2026, 01:16 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Apr 06, 2026, 01:43 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 06, 2026, 01:47 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect - Call audio quality
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 4 updates
- investigating Mar 25, 2026, 04:08 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.
- identified Mar 25, 2026, 04:15 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Mar 25, 2026, 04:20 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Mar 25, 2026, 04:35 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions
Affected: GoTo MeetingGoTo WebinarGoTo Training
Timeline · 5 updates
- investigating Mar 18, 2026, 03:37 PM UTC
We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.
- identified Mar 18, 2026, 03:51 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Mar 18, 2026, 03:58 PM UTC
We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.
- monitoring Mar 18, 2026, 04:04 PM UTC
Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.
- resolved Mar 18, 2026, 06:19 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational.
GoTo Contact Center – Call queue distribution issues
Affected: Contact Center
Timeline · 5 updates
- investigating Feb 27, 2026, 03:52 PM UTC
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Feb 27, 2026, 05:20 PM UTC
We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.
- identified Feb 27, 2026, 06:00 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Feb 27, 2026, 06:42 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Feb 27, 2026, 07:15 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect – Inbound PSTN Calls Not Connecting
Timeline · 1 update
- resolved Feb 27, 2026, 12:29 PM UTC
During the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls. We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Other - database replication lag to remote regions
Affected: Administration Portal
Timeline · 3 updates
- identified Jan 27, 2026, 12:53 AM UTC
Engineers have identified an issue with being able to make/commit changes in GoTo Admin. We believe the issue to be linked to a connectivity issue between several of our data centers. We are currently working through this and will provide further details as more information becomes available. We will provide another update shortly.
- monitoring Jan 27, 2026, 01:31 AM UTC
Our engineers have begun seeing signs of recovery and are continuing to monitor for continued stability. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 27, 2026, 01:40 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Pro and Central - Outlook and Microsoft 365
Affected: GrasshopperPro/CentralAdministration Portal
Timeline · 7 updates
- identified Jan 22, 2026, 10:10 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 22, 2026, 10:19 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 22, 2026, 10:19 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 22, 2026, 10:21 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 23, 2026, 04:12 AM UTC
Microsoft is continuing to address the ongoing Microsoft 365 service incident. Microsoft reports improvements in availability, but recovery efforts are still in progress, and some users may continue to experience intermittent impact. For the latest updates, please refer to Microsoft’s status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. We will continue to share updates as more information becomes available.
- monitoring Jan 23, 2026, 01:22 PM UTC
Microsoft is confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 23, 2026, 10:13 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Email delivery issues
Affected: Pro/CentralAdministration Portal
Timeline · 4 updates
- identified Jan 21, 2026, 07:47 PM UTC
Our engineers have identified an issue impacting the delivery of emails and are now actively working towards a resolution. This notably impacts emails sent from GoTo Admin (such as new user welcome emails), MFA emails from GoTo Assist, Pro and Central and password reset emails. We will provide another update shortly.
- identified Jan 21, 2026, 08:01 PM UTC
Specifically for GoTO Assist Service Desk, this impacts all email-based processes, including incident creation/update notifications, "email me" reports, and customer invitations. We will provide another update shortly.
- monitoring Jan 21, 2026, 08:03 PM UTC
Our engineers are confirming that all services are restored and emails are being delivered. There may be a small delay while the system processes the backlog of accumulated emails. We will continue monitoring the situation and will provide a final update shortly.
- resolved Jan 21, 2026, 08:09 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect - inbound/outbound call failure in livephx
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 4 updates
- investigating Jan 18, 2026, 06:04 PM UTC
We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes available Our engineers are working to identify the issue and will provide another update shortly.
- identified Jan 18, 2026, 06:12 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jan 18, 2026, 06:26 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 18, 2026, 06:41 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect - Softphone call issues
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 5 updates
- investigating Dec 18, 2025, 07:29 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone. Our engineers are working to identify the issue and will provide another update shortly.
- identified Dec 18, 2025, 07:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Dec 18, 2025, 07:41 PM UTC
Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams. We will provide another update shortly.
- monitoring Dec 18, 2025, 07:42 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Dec 18, 2025, 08:15 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Training - Join/Scheduling training sessions
Affected: GoTo Training
Timeline · 1 update
- resolved Nov 26, 2025, 08:37 AM UTC
On 26th November 2025, between 06:51 UTC and 07:03 UTC, a subset of GoTo App users using GoTo Training may have experienced issues with joining or scheduling training sessions due to a small change in the infrastructure. Immediately the issue was identified, we reverted the change and promptly mitigated any further impact. We have confirmed that service has been restored and systems are operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application
Affected: Pro/CentralMiradoreMDMRemote Executionjoin.me
Timeline · 14 updates
GoToMyPC - Application in-accessible
Affected: GoToMyPC
Timeline · 4 updates
- investigating Oct 26, 2025, 10:35 AM UTC
We are actively investigating reports that some GoToMyPC customers may be experiencing issues in accessing application. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 26, 2025, 10:48 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 26, 2025, 10:50 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 26, 2025, 10:56 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
GoTo Connect VoIP Phones Calls - Audio degradation
Affected: PSTN Calls - Outbound
Timeline · 4 updates
- investigating Oct 21, 2025, 03:51 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issue for outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 21, 2025, 04:23 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 21, 2025, 04:27 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 21, 2025, 04:52 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.