Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident
Partial Integration Outage - Upstream Provider
Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on November 25, 2020 affecting Dashboard Portal and Integration Services and Gateway, lasting 22h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 25, 2020, 03:06 PM UTC
We are currently experiencing a partial outage with an upstream provider affecting inbound ADT traffic from all locations. Outbound ORU messages to host facilities is also impacted. You may experience delays in seeing patients appear in the mobile application. All failed messages are queuing and will be processed once the issue is resolved. The issue has been identified by the service provider and our engineers are monitoring the situation. We will provide updates as they become available. Thank you for your patience, The Graphium Health Team
- monitoring Nov 25, 2020, 05:10 PM UTC
Our upstream provider has identified the issue and is actively working on a resolution. We continue to monitor the increasing message backlog.
- monitoring Nov 25, 2020, 08:08 PM UTC
Dashboard applications are currently being impacted by the upstream outage. Our engineers are investigating.
- monitoring Nov 25, 2020, 08:44 PM UTC
Dashboard services have been restored. We are still monitoring the upstream outage.
- monitoring Nov 26, 2020, 12:30 AM UTC
Our upstream provider is estimating a couple more hours before a full restoration of service. We continue to monitor and will provide another update when we have more information.
- resolved Nov 26, 2020, 01:12 PM UTC
The upstream outage was resolved early this morning and all queued messages from the backlog have since been processed. All systems are once again operational. Thank you for your patience. Happy Thanksgiving! The Graphium Health Team