Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident

Dashboard Outage Due to Upstream Provider

Major Resolved View vendor source →

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on April 20, 2021 affecting Mobile Services and Dashboard Portal and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 05:20 PM UTC
Resolved
Apr 20, 2021, 10:37 PM UTC
Duration
5h 16m
Detected by Pingoru
Apr 20, 2021, 05:20 PM UTC

Affected components

Mobile ServicesDashboard PortalIntegration Services and Gateway

Update timeline

  1. investigating Apr 20, 2021, 05:20 PM UTC

    We are currently experiencing an outage with an upstream provider affecting dashboard logins. The issue has been identified by the service provider and our engineers are monitoring the situation. We will provide updates as they become available. Thank you for your patience, The Graphium Health Team

  2. monitoring Apr 20, 2021, 08:16 PM UTC

    Dashboard services have been restored. We are still monitoring the upstream outage.

  3. resolved Apr 20, 2021, 10:37 PM UTC

    Our upstream authentication provider is now reporting stable performance and has changed their own incident status to a monitoring state. We are closing this incident for now, but will continue to monitor and respond accordingly if any further issues arise. Thank you again, and have a great evening! The Graphium Health Team