Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident
Partial Integration Outage - Upstream Provider
Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on December 7, 2021 affecting Mobile Services and Dashboard Portal and 1 more component, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 03:56 PM UTC
We are currently experiencing a partial outage with an upstream provider affecting inbound and outbound messaging with all locations. You may experience delays in seeing patients appear in the mobile application. All failed messages are queuing and will be processed once the issue is resolved. We'll post more information as it becomes available. Thank you for your patience, The Graphium Health Team
- investigating Dec 07, 2021, 04:03 PM UTC
This issue is also having intermittent impact to dashboard services.
- investigating Dec 07, 2021, 04:40 PM UTC
The upstream provider has identified the issue and is actively working on a resolution. We will continue to monitor and provide updates as they become available.
- identified Dec 07, 2021, 06:08 PM UTC
Our team continues to monitor all services and await resolution by the upstream provider. Some GraphiumEMR mobile users are also reporting degraded performance in our mobile application.
- identified Dec 07, 2021, 08:31 PM UTC
We are still awaiting resolution by the upstream provider. Thank you for your continued patience.
- resolved Dec 07, 2021, 10:58 PM UTC
The upstream provider has implemented a mitigation strategy that has improved service availability. As a result, our integration services have recovered and message backlogs have almost been fully processed. Dashboard services are also operational and response times are back in a normal range. We are continuing to monitor all services and will report any new outages under a new incident.