Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident

Partial Service Interruption

Major Resolved View vendor source →

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on May 25, 2022 affecting Mobile Services and Dashboard Portal and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2022, 06:46 PM UTC
Resolved
May 25, 2022, 07:32 PM UTC
Duration
46m
Detected by Pingoru
May 25, 2022, 06:46 PM UTC

Affected components

Mobile ServicesDashboard PortalIntegration Services and Gateway

Update timeline

  1. identified May 25, 2022, 06:46 PM UTC

    We are currently investigating an issue affecting some mobile and dashboard users, as well as causing delays in the generation and delivery of PDFs to the host EHR at some customer sites. This issue is also causing a message processing backlog at the affected sites. Our team has identified the issue and is working on addressing it.

  2. identified May 25, 2022, 06:46 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 25, 2022, 07:17 PM UTC

    We have reverted an earlier deployment that caused the aforementioned issues and continue to monitor as the message backlog and mobile issues resolve.

  4. resolved May 25, 2022, 07:32 PM UTC

    This incident has been resolved and all backlogged messages have been processed. Thank you for your patience! The Graphium Health Team