Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident

Intermittent Connectivity Issues

Major Resolved View vendor source →

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on August 13, 2024 affecting Mobile Services, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 01:01 PM UTC
Resolved
Aug 13, 2024, 08:13 PM UTC
Duration
7h 11m
Detected by Pingoru
Aug 13, 2024, 01:01 PM UTC

Affected components

Mobile Services

Update timeline

  1. investigating Aug 13, 2024, 01:01 PM UTC

    Some customers have reported intermittent connectivity issues using the mobile application. We are currently investigating.

  2. investigating Aug 13, 2024, 01:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 13, 2024, 02:31 PM UTC

    We have identified an issue affecting the processing of inbound and outbound messages. This issue is causing a backlog and delaying the delivery of data across most interfaces. We are currently investigating a solution and will provide updates as they become available.

  4. monitoring Aug 13, 2024, 06:38 PM UTC

    We have implemented a fix and are actively monitoring the backlog as the service returns to normal. Timeouts have significantly reduced and we expect them to return to normal shortly.

  5. resolved Aug 13, 2024, 08:13 PM UTC

    All backlogged messages have been processed and all services are operating normally.