Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident

Intermittent Performance and Connectivity Issues

Major Resolved View vendor source →

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on June 27, 2025 affecting Mobile Services and Dashboard Portal and 1 more component, lasting 7h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 12:38 PM UTC
Resolved
Jun 27, 2025, 08:17 PM UTC
Duration
7h 38m
Detected by Pingoru
Jun 27, 2025, 12:38 PM UTC

Affected components

Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration

Update timeline

  1. investigating Jun 27, 2025, 12:38 PM UTC

    We are currently investigating reports of intermittent slow performance and connectivity issues.

  2. monitoring Jun 27, 2025, 01:55 PM UTC

    Starting approximately 7:45 AM Central, we began experiencing performance degradation due to an unhealthy database node impacting our database cluster. We are conducting a root cause analysis to determine what caused the node to fail. No data was lost, as we successfully failed over to a replica. We are continuing to investigate to ensure optimal performance.

  3. monitoring Jun 27, 2025, 03:21 PM UTC

    We continue to experience degraded performance and intermittent connectivity issues due to infrastructure issues that we are actively troubleshooting.

  4. monitoring Jun 27, 2025, 03:24 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 27, 2025, 03:43 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jun 27, 2025, 03:52 PM UTC

    This has been verified to be an infrastructure issue at our cloud service provider. We are currently working with their team as they progress toward a resolution. Thank you for your patience.

  7. monitoring Jun 27, 2025, 04:43 PM UTC

    We continue to monitor platform performance, and our infrastructure provider continues to work toward a full resolution. Currently everything is operating normally. We'll post any further updates as they become available.

  8. resolved Jun 27, 2025, 08:17 PM UTC

    We are closing this incident as all systems are operational and all prior issues have resolved. As previously stated, this issue was the result of an infrastructure failure with our upstream service provider. We continue to work with them to better understand the root cause of the outage and final resolution. Thank you for your patience today as we worked through this situation. Respectfully, The Graphium Health Team