Granicus incident
Granicus issue notification: Issue affecting Swagit live feed
Granicus experienced a minor incident on July 13, 2026 affecting Live Video, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 09:42 PM UTC
We are currently investigating an issue affecting the Swagit live feed. Our team is actively working to identify the cause and will provide updates as they become available.
- investigating Jul 13, 2026, 11:51 PM UTC
We are aware of an issue affecting some customers who may be unable to view Swagit live streams when using Google Chrome or Microsoft Edge. As a temporary workaround, affected users can access live streams using an alternate web browser while our team investigates the issue. This issue only impacts live stream viewing and does not affect recorded content or playback of previously recorded meetings. Our team is actively working to identify the cause and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience and understanding.
- identified Jul 15, 2026, 12:39 AM UTC
Our teams continue to work on a resolution and have identified an issue with Swagit live streams related to how different video stream formats are processed in our environment. We are implementing updates to optimize our platform's ability to reliably handle multiple video formats and improve playback consistency. We appreciate your patience and understanding as we work toward a full resolution.
- identified Jul 16, 2026, 12:54 PM UTC
Our engineering teams have made progress toward restoring live stream playback functionality in Google Chrome and Microsoft Edge and are currently validating corrective changes prior to deployment. At this time, testing remains in progress to confirm the effectiveness and stability of the solution. Once validation is complete, we will share deployment details and an expected timeline for full service restoration. The issue continues to affect live stream playback for some users accessing Swagit through Chrome and Edge browsers. As a temporary workaround, Mozilla Firefox and Apple Safari remain available and fully supported for live viewing. Recorded meetings and on-demand content continue to operate normally and are not impacted by this issue. We understand that reliable access to live meetings is important to your organization and community. Our teams remain actively engaged in resolving this issue and are carefully validating the solution to ensure a stable and lasting resolution. We sincerely appreciate your patience and understanding while this work continues, and we will provide another update as soon as additional information becomes available.
- identified Jul 17, 2026, 08:01 PM UTC
We have identified a solution for the live video playback issue affecting some viewers using Chrome and other Chromium-based browsers. Testing has been successful, and we are preparing a maintenance window on Saturday to deploy the update. Customers may continue to experience intermittent live-stream playback issues until the update has been implemented.
- resolved Jul 20, 2026, 12:48 AM UTC
The live feed playback issue affecting Chrome-based browsers has been resolved; all services are fully operational, and we apologize for any inconvenience caused. Thank you for your patience and partnership. Granicus Support Team