Granicus is currently experiencing a minor incident affecting CRM Extranet, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 06:02 PM UTC
We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.
- monitoring Oct 12, 2026, 06:30 PM UTC
We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.