Granicus incident

GovQA slowness and gateway timeout errors

Major Resolved View vendor source →

Granicus experienced a major incident on April 10, 2026 affecting GovQA, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 05:21 PM UTC
Resolved
Apr 10, 2026, 11:56 PM UTC
Duration
6h 34m
Detected by Pingoru
Apr 10, 2026, 05:21 PM UTC

Affected components

GovQA

Update timeline

  1. investigating Apr 10, 2026, 05:21 PM UTC

    We are investigating an issue where customers are reporting gateway timeout errors with GovQA.

  2. investigating Apr 10, 2026, 06:33 PM UTC

    We are making progress with our investigation. We will continue to provide updates as we are working on this issue.

  3. identified Apr 10, 2026, 07:06 PM UTC

    We have identified the fix to this issue and are working on making the necessary changes.

  4. identified Apr 10, 2026, 09:21 PM UTC

    Fix is being pushed to production. We will post a message when update is finished.

  5. monitoring Apr 10, 2026, 10:39 PM UTC

    Customer sites have been updated. We are monitoring sites to confirm issue resolution.

  6. resolved Apr 10, 2026, 11:56 PM UTC

    This issue has been resolved.