Granicus incident
Granicus Issue Notification: govDelivery Communications Cloud
Granicus experienced a major incident on May 11, 2026 affecting Communications Cloud, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 08:41 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
- investigating May 11, 2026, 09:26 PM UTC
We’re investigating an issue with email bulletin delays affecting a subset of customers. Some messages may be delayed, but our teams are actively working to restore normal processing.
- investigating May 11, 2026, 09:30 PM UTC
We are continuing to investigate this issue.
- investigating May 11, 2026, 10:12 PM UTC
A fix has been implemented and service performance continues to improve. We apologize for any inconvenience and thank you for your patience.
- monitoring May 11, 2026, 10:36 PM UTC
We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.
- resolved May 12, 2026, 01:15 AM UTC
This incident has been resolved.