Granicus System incident

Granicus Issue Notification: Swagit - Live Streaming Error

Granicus System experienced a notice incident on April 18, 2026 affecting Live Video, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started: Apr 18, 2026, 08:38 PM UTC
Resolved: Apr 20, 2026, 11:59 AM UTC
Duration: 1d 15h
Detected by Pingoru: Apr 18, 2026, 08:38 PM UTC

Affected components

Live Video

Update timeline

investigating Apr 18, 2026, 08:38 PM UTC

Granicus Engineering teams are currently investigating an issue with the customer's live streaming player showing an error instead of the video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
monitoring Apr 18, 2026, 11:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 20, 2026, 11:59 AM UTC

This incident has been resolved.