Grafana incident

Elevated Request Errors for Grafana Across Multiple Regions

Resolved after 1 hour 1 minute, affecting AWS Australia - prod-au-southeast-2 and AWS Brazil - prod-sa-east-1 and 1 more, on November 3, 2026.

resolved Nov 03, 2026, 01:42 PM UTC

Between approximately 12:10 UTC and 13:22 UTC on 3 November (about 1 hour 12 minutes), Grafana across multiple Grafana Cloud regions experienced elevated request errors, causing slow-loading or failing dashboards and Explore queries. The issue has been resolved and service has been fully restored.

Started: Nov 03, 2026, 12:40 PM UTC
Resolved: Nov 03, 2026, 01:42 PM UTC
Duration: 1h 1m
Detected by Pingoru: Nov 03, 2026, 12:40 PM UTC

Affected components

AWS Australia - prod-au-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Japan - prod-ap-northeast-0AWS UAE - prod-me-central-1AWS Singapore - prod-ap-southeast-1AWS Sweden - prod-eu-north-0

Update timeline

investigating Nov 03, 2026, 12:40 PM UTC

We are investigating some failed requests affecting Grafana across multiple Grafana Cloud regions, beginning at approximately 12:10 UTC. Customers may see slow-loading or failing dashboards and Explore queries, and some requests may time out or be cancelled. Our engineers are actively investigating. Next update by 13:30 UTC.
identified Nov 03, 2026, 12:57 PM UTC

We have identified the cause of the elevated request errors affecting Grafana across multiple Grafana Cloud regions and are applying mitigation. Customers may still see slow-loading or failing dashboards and Explore queries while recovery continues. Next update by 13:30 UTC.
monitoring Nov 03, 2026, 01:00 PM UTC

We have identified the cause of the elevated request errors affecting Grafana across multiple Grafana Cloud regions and have applied a mitigation. We are seeing early signs of recovery and are monitoring closely. Customers may still see slow-loading or failing dashboards and Explore queries while recovery continues. Next update by 13:30 UTC.
monitoring Nov 03, 2026, 01:28 PM UTC

We have identified the cause of the elevated request errors affecting Grafana across multiple Grafana Cloud regions and have applied a mitigation. We are seeing signs of recovery and are continuing to monitor closely. Customers may still see slow-loading or failing dashboards and Explore queries while recovery continues. Next update by 14:00 UTC.
resolved Nov 03, 2026, 01:42 PM UTC

Between approximately 12:10 UTC and 13:22 UTC on 3 November (about 1 hour 12 minutes), Grafana across multiple Grafana Cloud regions experienced elevated request errors, causing slow-loading or failing dashboards and Explore queries. The issue has been resolved and service has been fully restored.

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