Grafana experienced a minor incident on October 14, 2026 affecting AWS US West - prod-us-west-0, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 12:57 PM UTC
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.
- identified Oct 14, 2026, 01:58 PM UTC
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
- identified Oct 14, 2026, 03:00 PM UTC
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
- monitoring Oct 14, 2026, 03:25 PM UTC
The fix has been implemented, and we are monitoring the results.
- resolved Oct 14, 2026, 03:45 PM UTC
This incident has been resolved.