Graduway incident

Automated First Drafts Were Not Delivered to Certain Users this Morning

Minor Resolved View vendor source →

Graduway experienced a minor incident on May 29, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 11:25 AM UTC
Resolved
May 06, 2024, 07:00 AM UTC
Duration
—
Detected by Pingoru
May 29, 2024, 11:25 AM UTC

Update timeline

  1. resolved May 29, 2024, 11:25 AM UTC

    An issue was detected this morning which caused some automated First Draft prompts to fail to send. We have since confirmed First Draft delivery times, web app responsiveness and all other performance metrics have returned to normal, and all users have received their First Drafts from this morning. We are continuing to monitor performance throughout today and tomorrow and we are working to improve our automated alerts to more quickly respond to this type of error in the future, should it arise again.