Graduway incident

Unplanned Maintenance Overage - Raiser's Edge NXT

Graduway experienced a minor incident on June 6, 2024 affecting Data Loads & Writebacks - Raiser's Edge NXT, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started: Jun 06, 2024, 01:05 PM UTC
Resolved: Jun 06, 2024, 04:15 PM UTC
Duration: 3h 9m
Detected by Pingoru: Jun 06, 2024, 01:05 PM UTC

Affected components

Data Loads & Writebacks - Raiser's Edge NXT

Update timeline

monitoring Jun 06, 2024, 01:05 PM UTC

An unplanned overage of scheduled maintenance has caused certain NXT data loads to fail overnight. This scheduled maintenance is now complete and these data loads will restart automatically after business hours today. Organizations using NXT as their CRM should expect their donor data to be out of date by one day until tomorrow, Friday, June 7th. Stewardship prompts for any gifts posted to NXT yesterday will also be delivered tomorrow, June 7th.
resolved Jun 06, 2024, 04:15 PM UTC

This incident has been resolved.