Graduway experienced a minor incident on June 11, 2024 affecting Raise Prompts - US Region and Web App & Database - US Region, lasting 22h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Raise Prompts - US RegionWeb App & Database - US Region
Update timeline
- investigating Jun 11, 2024, 06:04 PM UTC
Due to a temporary large spike in traffic, we are seeing longer than normal load times for Raise prompts. Our Product and Engineering teams are actively investigating this issue.
- monitoring Jun 11, 2024, 09:37 PM UTC
Our engineers have identified the cause of the delays and implemented a solution for those affected, which should improve performance. They are now monitoring the effects of these changes.
- resolved Jun 12, 2024, 04:15 PM UTC
This incident has been resolved.