Graduway incident

Certain Raiser's Edge NXT Data Loads Failed Overnight

Minor Resolved View vendor source →

Graduway experienced a minor incident on June 21, 2024 affecting Data Loads & Writebacks - Raiser's Edge NXT, lasting 8h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2024, 12:47 PM UTC
Resolved
Jun 21, 2024, 09:19 PM UTC
Duration
8h 32m
Detected by Pingoru
Jun 21, 2024, 12:47 PM UTC

Affected components

Data Loads & Writebacks - Raiser's Edge NXT

Update timeline

  1. monitoring Jun 21, 2024, 12:47 PM UTC

    Our automated alerts system has detected that certain Raiser's Edge NXT data loads failed overnight. These data loads will restart automatically after business hours today. Organizations using Raiser's Edge NXT as their CRM should expect their donor data may be out of date by one day until tomorrow morning, June 22nd. Stewardship prompts for any gifts posted to NXT yesterday will be automatically delivered on Monday morning, June 24th for affected organizations.

  2. monitoring Jun 21, 2024, 12:49 PM UTC

    Our engineers are continuing to monitor, please subscribe to this incident report for further updates.

  3. resolved Jun 21, 2024, 09:19 PM UTC

    This incident has been resolved.