Graduway experienced a minor incident on October 2, 2024 affecting Raise Prompts - US Region, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Raise Prompts - US Region
Update timeline
- investigating Oct 02, 2024, 06:25 PM UTC
Our engineers are aware of an issue leading to delays in processing Follow-Up requests. The team is actively investigating the underlying cause and working diligently to resolve the matter.
- monitoring Oct 02, 2024, 06:50 PM UTC
The issue was identified, and our engineers have successfully implemented a fix. We are now monitoring the results.
- resolved Oct 03, 2024, 12:42 AM UTC
After monitoring for several hours, this issue has been resolved and performance has returned to normal levels.