Graduway experienced a major incident on February 4, 2025 affecting Data Loads & Writebacks - Raiser's Edge NXT and Data Loads & Writebacks - Salesforce and 1 more component, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 02:44 PM UTC
We are currently investigating reports of writebacks not processing overnight. Our engineers are diagnosing the issue to resolve it as quickly as possible for you. Please reference this page for updates.
- identified Feb 04, 2025, 05:13 PM UTC
Our engineers have identified the issue which caused writebacks not to process overnight and are in the process of implementing a fix. Writebacks have restarted and are currently processing. Please reference this page for further updates.
- resolved Feb 04, 2025, 08:22 PM UTC
Writebacks have all finished processing and have gone through successfully. We will continue to monitor the issue in order to confirm complete resolution and will update this site if any further issues occur.