Graduway incident
Advance - US Region - 502 Bad Gateway Errors
Graduway experienced a critical incident on February 20, 2025 affecting Web App, Database & API - US Region, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 20, 2025, 04:20 PM UTC
Our engineers have identified a load spike in the US region causing 502 Bad Gateway errors across the region. We are currently doubling server capacity to meet demand. Please continue to follow this page for updates.
- identified Feb 20, 2025, 04:26 PM UTC
Scaling is in progress and error rates are reducing. We are continuing to spin up additional servers to meet demand. Please continue to follow this page for updates.
- monitoring Feb 20, 2025, 04:30 PM UTC
Scaling is complete and performance has returned to optimal levels. We are continuing to monitor for any issues.
- resolved Feb 20, 2025, 04:37 PM UTC
Error rates are holding at normal levels and server resources are now comfortably meeting the demand load with a significant buffer. This incident is resolved. Please consider subscribing to this page for future updates.