Grade experienced a major incident on December 3, 2025 affecting Varbi, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 12:31 PM UTC
Varbi is currently experiencing a service disruption. Our technical team is working to resolve the issue as quickly as possible. We will provide an update as soon as we have any new information. We apologise for any inconvenience this may cause and thank you for your patience.
- resolved Dec 03, 2025, 01:13 PM UTC
The service disruption in Varbi has now been resolved and our services are functioning normally again. We are monitoring the situation and will provide more information about the cause of the disruption at a later time.
- investigating Dec 03, 2025, 01:28 PM UTC
Here is a update about what caused the service disruption in Varbi 2025-12-03. A high system load was caused by a large influx of requests from an external integration, which exceeded the normal capacity limits. We want to emphasise that this was not an attack, no data was lost and no data has left our servers. We apologise for any inconvenience.