Grade experienced a major incident on February 2, 2026 affecting Varbi, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 10:21 AM UTC
Varbi is currently experiencing a service disruption. Our technical team is working to resolve the issue as quickly as possible. We will provide an update as soon as we have any new information. We apologise for any inconvenience this may cause and thank you for your patience.
- resolved Feb 02, 2026, 10:35 AM UTC
The service disruption in Varbi has now been resolved and our services are functioning normally again. We are monitoring the situation and will provide more information about the cause of the disruption at a later time.
- investigating Feb 02, 2026, 01:44 PM UTC
Here is an update regarding the service disruption in our system today, 2026-02-02. The issue appears to have been caused by a technical problem with an external service responsible for directing traffic to our system. While all of our internal systems were operating normally, this external problem temporarily prevented access to the service. Current investigations indicate that the disruption is likely related to DNS routing. We want to emphasise that this was not an attack, no data was lost, and no data has left our servers. We apologise for any inconvenience this may have caused and appreciate your understanding.