GoToMeeting incident
GoTo Connect - Contact Center and Call Reports Issue
Resolved after 4 hours 38 minutes, affecting Contact Center, on June 19, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Jun 19, 2026, 08:33 AM UTC
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jun 19, 2026, 08:38 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jun 19, 2026, 10:08 AM UTC
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
- monitoring Jun 19, 2026, 12:39 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jun 19, 2026, 01:11 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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