GoToMeeting incident
GoTo Connect - inbound/outbound call failure in livephx
Resolved after 37 minutes, affecting VoIP Calls - Deskphones and VoIP Calls - GoTo Connect Web and 1 more, on January 18, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Jan 18, 2026, 06:04 PM UTC
We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes available Our engineers are working to identify the issue and will provide another update shortly.
- identified Jan 18, 2026, 06:12 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jan 18, 2026, 06:26 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 18, 2026, 06:41 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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