GoToMeeting incident

GoTo Connect - inbound/outbound call failure in livephx

Major Resolved View vendor source →

GoToMeeting experienced a major incident on January 18, 2026 affecting VoIP Calls - Deskphones and VoIP Calls - GoTo Connect Web and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2026, 06:04 PM UTC
Resolved
Jan 18, 2026, 06:41 PM UTC
Duration
37m
Detected by Pingoru
Jan 18, 2026, 06:04 PM UTC

Affected components

VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound

Update timeline

  1. investigating Jan 18, 2026, 06:04 PM UTC

    We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes available Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jan 18, 2026, 06:12 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jan 18, 2026, 06:26 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jan 18, 2026, 06:41 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.