GoToConnect incident

GoTo Customer Engagement - Whatsapp campaign issues

Major Ongoing View vendor source →

GoToConnect is currently experiencing a major incident affecting Customer Engagement, which began 2d ago. The vendor's full update timeline is below.

Started
Aug 04, 2026, 06:11 PM UTC
Resolved
Ongoing
Duration
● 1d 16h
Detected by Pingoru
Aug 04, 2026, 06:11 PM UTC

Affected components

Customer Engagement

Update timeline

  1. identified Aug 04, 2026, 06:11 PM UTC

    Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.