GoToConnect experienced a major incident on September 8, 2026 affecting Contact Center and GoTo Meeting and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Contact CenterGoTo MeetingRescueCustomer EngagementVoIP Calls - GoTo Connect WebGoTo WebinarGoTo Meeting APIGoTo Assist Remote Support v5VoIP Calls - GoTo Connect MobileGoTo Training
Update timeline
- investigating Sep 08, 2026, 04:55 PM UTC
We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.
- identified Sep 08, 2026, 05:16 PM UTC
We have identified the issue our team is all hands on deck to restore service.
- monitoring Sep 08, 2026, 05:24 PM UTC
We are seeing improvements to connectivity and are monitoring gradual recovery of services.
- resolved Sep 08, 2026, 05:48 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.