GoTo APIs incident

LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets

Major Ongoing View vendor source →

GoTo APIs is currently experiencing a major incident affecting Rescue and Pro/Central, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 06:58 PM UTC
Resolved
Ongoing
Duration
● 1h 39m
Detected by Pingoru
May 13, 2026, 06:58 PM UTC

Affected components

RescuePro/Central

Update timeline

  1. investigating May 13, 2026, 06:58 PM UTC

    We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified May 13, 2026, 07:22 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified May 13, 2026, 08:04 PM UTC

    Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.