GoTo APIs incident
GoTo Connect Integrations - missing call events report
Resolved after 50 minutes, affecting GoTo Connect API, on May 6, 2025.
We have confirmed that the issue has been resolved and that all systems are 100% operational. Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating May 06, 2025, 12:49 PM UTC
We are actively investigating reports that some Integrations customers may be experiencing missing call events report. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 06, 2025, 01:06 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 06, 2025, 01:18 PM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 06, 2025, 01:39 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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