Resolved after 6 hours 3 minutes, affecting PhotoWorks, on May 8, 2023.
This incident has been resolved. Full functionality has been restored to PhotoWorks. Thank you for your patience in this matter.
Affected components
Update timeline
- identified May 08, 2023, 09:59 PM UTC
We are currently investigating performance issues when attempting to navigate Photo Album.
- identified May 08, 2023, 10:55 PM UTC
Our technical teams continue to work on resolving this issue.
- identified May 08, 2023, 10:55 PM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2023, 12:03 AM UTC
Our technology teams continue to work on this issue.
- identified May 09, 2023, 01:28 AM UTC
We are continuing to work to resolve this issue.
- identified May 09, 2023, 02:48 AM UTC
Our technical teams continue to collaborate with our provider in restoring albums within PhotoWorks.
- monitoring May 09, 2023, 03:02 AM UTC
Our technical teams have informed us that album functionality has been restored. We are currently entering a monitoring state to ensure services have been returned fully. Thank you for your patience with regards to this matter.
- resolved May 09, 2023, 04:02 AM UTC
This incident has been resolved. Full functionality has been restored to PhotoWorks. Thank you for your patience in this matter.
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