Gorelo experienced a minor incident on August 11, 2026 affecting AU East (PSA), lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 10:06 AM UTC
We are currently investigating an issue affecting the PSA service. Customers may experience degraded performance, including delays when loading and updating tickets, intermittent failures when updating ticket status, issues with inbound email ingestion, and delays or failures when sending outbound ticket comments. Our team is actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.
- resolved Aug 11, 2026, 11:28 AM UTC
Azure Service Bus Connectivity Issues We’re pleased to confirm that the connectivity issues affecting the PSA service have been resolved. Current Status: Resolved Impact: Intermittent connectivity drops, message timeouts, and related delays have returned to normal. Our engineering team has continued to monitor the service and has confirmed that the system is operating normally.