Google Workspace Outage History

Description: The issue with Google Workspace Studio has been resolved for all affected users as of Friday, 2026-09-25 09:40 PDT. From preliminary analysis, the root cause of the issue is a recent rollout. Our engineering team has rolled back which mitigated the issue. We thank you for your patience while we worked on resolving the issue. Symptoms: Customers may have experienced an endless loading screen when attempting to access Google Workspace Studio on the web. Workaround: The issue is now mitigated.

Description: Between 6:00 PDT and 13:22 PDT on 11 September 2026, a subset of Gemini users may have experienced elevated error rates with Gemini 3.1 Pro models on Gemini Web and Gemini App. From preliminary analysis, the issue was triggered by a recent rollout. Our engineers identified the cause and mitigated it with a code change. We thank you for your patience while we worked on resolving the issue. Symptoms: Customers may have encountered intermittent errors when using Gemini 3.1 Pro models on Gemini Web and Gemini App.

Description: The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT. From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Customer symptoms: Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view. Workaround: None as the issue is resolved.

Google chat: * Delayed message rendering: New messages did not appear in active conversation streams automatically. Users were required to manually refresh their client or send a new message/react to force the stream to synchronize. * Stalled read states and inbox sorting: Background actions, such as updating unread badges and moving active spaces to the top of the inbox, experienced heavy internal error rates and were significantly delayed for users. * Search indexing delays: New messages sent during the outage window stalled in the indexing pipeline, experiencing delays in becoming searchable. Scope exclusions: * No Data Loss: At no point was customer data lost or compromised. All messages transmitted during the incident window were securely captured in primary storage and successfully delivered to conversation streams once the backlog cleared.

Description: The issue with Classroom has been resolved for all affected users as of Tuesday, 2026-08-18 15:30 PDT. From preliminary analysis, the issue was triggered due to a recent change which caused the permission mismatch, our Engineering team has rolled out the fix to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Symptoms: Workspace Admins may have experienced permission errors when accessing Classroom’s web homepage. Remaining Classroom functionality remained unaffected. The Classroom Mobile App and the Classroom API were unaffected by the issue. Workaround: None as the issue is resolved

Description: The issue with Google Voice has been resolved for all affected users as of Monday, 2026-06-22 17:46 PDT Our engineers have mitigated the issue by rolling back to a previous version and reinstating suspended accounts. We thank you for your patience while we worked on resolving the issue. Symptoms: Some consumer Google Voice users experienced account suspensions Workaround: The issue is now mitigated.

Description: Our internal telemetry shows that the issue with Gmail has been resolved for all affected users as of Thursday, 2026-05-21 at 08:47 US/Pacific. Our engineering team is actively monitoring the system to ensure continued stability. Diagnosis / customer symptoms: Customers should expect new messages to be delivered normally, older emails could take some time as the senders continue to retry. Workaround: This issue is now mitigated.

Description: The issue with NotebookLM has been resolved for all affected users as of Tuesday, 2026-05-19 21:04 PDT. From preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts. The issue was mitigated by restoring the system to a previous stable state, which successfully reinstated the appropriate service tiers for all affected accounts. We thank you for your patience while we worked on resolving the issue. Symptoms: Customers may have noticed lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. Workaround: None at this time.

Description: We were experiencing an issue with Cameyo by Google, beginning on Tuesday, 12 May 2026 09:01 US/Pacific. The issue was mitigated on Tuesday, 12 May 2026 15:16 US/Pacific by restarting the RAP system service, and performing full server reboots. From preliminary investigation, this was caused by a faulty code for logging improvement on the Player VMs. Log files were unexpectedly duplicated until the disk was full leading to the session failures. Some customers were recovered automatically after the channel binaries were rolled back, while the others were required to restart their VMs manually. Currently, the issue is fully mitigated and change is rolled back. We apologise to those who were impacted by this issue. Customer symptoms: The customers were experiencing an issue that couldn’t connect to the Player VMs normally. The disk utilization on the affected VMs reaches 99% or even 100%. Workaround: Not needed because all affected servers have been mitigated.

Description: A fix has been deployed, and services have stabilized for all users. The issue with Google Classroom has been resolved for all affected users as of Wednesday, 2026-04-29 13:45 PDT. The issue was due to an internal software migration. Our engineers have mitigated the issue by rolling back the migration for impacted users. We thank you for your patience while we worked on resolving the issue. Symptoms: Affected users may have experienced issues accessing the classroom. Workaround: The issue is resolved.

Description: The issue with AppSheet has been resolved for all affected users as of Tuesday, 2026-04-28 08:50 PDT. We thank you for your patience while we worked on resolving the issue. Symptoms: Affected customers would have experienced slow loading times and internal server errors for AppSheet apps.

Description: The issue with AppSheet has been resolved for all the affected customers as of Wednesday, 2026-04-08 15:40 US/Pacific. As per the preliminary analysis, the issue was triggered by a recent change that caused the users to be erroneously redirected to the asia-southeast region. Our engineering team rolled back the change to mitigate the impact and verified the service stability. We thank you for your patience while we worked on resolving the issue. Customer symptoms: Users may have experienced automatic redirection to asia-southeast.appsheet.com, resulting in errors when attempting to access their apps. Workaround: None at this time.

Description: The issue has been mitigated as of Friday, 2026-03-20 22:03 US/Pacific. The service issue which resulted in connection timeouts and 502 error pages, was caused by excess traffic impacting the keep.google.com. Our engineering team has implemented a mitigation and is continuing to work to ensure long-term service stability and prevent recurrence. We thank you for your patience while we worked on resolving the issue.

Description: The issue with Google Workspace has been resolved for all affected users as of Friday, 2026-03-13 07:30 PDT. From preliminary analysis, the incident was triggered by resource contention in the impacted location, following a recent update. This led to elevated error rates and latency for several Workspace products. Our engineering teams mitigated the impact by increasing infrastructure capacity,performing traffic restarts, and rolling back the identified change We thank you for your patience while we worked to resolve this issue. Customer symptoms: A subset of customers may have experienced elevated error rates when accessing the impacted products in the US region. Workaround: NA. Issue is now mitigated

The issue with Google Chat has been resolved for all affected users as of Monday, 2026-02-23 00:35 PST. As per our preliminary analysis, the incident was triggered by a recent configuration update. Our engineering team performed a rollback to mitigate the impact and verified the stability. We thank you for your patience while we worked on resolving the issue.