Google Workspace experienced a minor incident on September 18, 2026 affecting Gmail, lasting 6d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 22, 2026, 09:38 PM UTC
Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 18:00 PDT. Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- monitoring Sep 23, 2026, 12:49 AM UTC
Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 20:30 PDT. Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- monitoring Sep 23, 2026, 02:56 AM UTC
Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Wednesday, 2026-09-23 10:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logouts. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- monitoring Sep 23, 2026, 04:35 PM UTC
Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Wednesday, 2026-09-23 17:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- monitoring Sep 24, 2026, 12:10 AM UTC
Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 10:00 PDT Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- monitoring Sep 24, 2026, 04:02 PM UTC
Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 16:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- monitoring Sep 24, 2026, 10:29 PM UTC
Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 18:30 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- resolved Sep 25, 2026, 12:04 AM UTC
Description: The issue with Gmail Android App has been resolved for all affected users as of Thursday, 2026-09-24 11:00 PDT. We thank you for your patience while we worked on resolving the issue. Symptoms: Users on the Gmail Android app may observe sudden, unexpected account logout. Upon re-login, the process completes but the app may fail to recognize the account. Users may receive an error message stating the account is already added. Workaround: A fix has been rolled out with the latest version of the Gmail Android app. Users can update to the latest version within the Play Store to resolve this issue.