Google Workspace incident
We are investigating access issues with multiple workspace products.
Google Workspace experienced a minor incident on November 12, 2025 affecting Google Docs and Google Forms and 1 more component, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 12, 2025, 06:44 PM UTC
Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
- monitoring Nov 12, 2025, 07:05 PM UTC
Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
- monitoring Nov 12, 2025, 07:46 PM UTC
Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
- investigating Nov 12, 2025, 08:08 PM UTC
Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: None at this time.
- investigating Nov 12, 2025, 08:57 PM UTC
Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: None at this time.
- investigating Nov 12, 2025, 09:18 PM UTC
Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team is actively investigating the issue. We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: Impacted customers may try and reboot their routers as a potential workaround. Customers may also try to access via a mobile device..
- investigating Nov 12, 2025, 10:24 PM UTC
Description: Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details. Customer symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: Affected customers may try accessing via a mobile device.
- investigating Nov 12, 2025, 11:32 PM UTC
Description: Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details. Customer symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: Affected customers may try accessing via a mobile device.
- resolved Nov 13, 2025, 01:23 AM UTC
Description: The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to Google infrastructure. We thank you for your patience while we worked on resolving the issue. Customer symptoms: A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: Not applicable.