Good Grants incident

Intermittent performance issues

Critical Vendor's status page →

Resolved after 4 hours 5 minutes, affecting Good Grants application, legacy reports, on March 16, 2021.

identified Mar 16, 2021, 11:01 PM UTC

We are continuing to work on a fix for this issue.

Started
Mar 16, 2021, 10:56 PM UTC
Resolved
Mar 17, 2021, 03:02 AM UTC
Duration
4h 5m
Detected by Pingoru
Mar 16, 2021, 10:56 PM UTC

Affected components

Good Grants application, legacy reports

Update timeline

  1. investigating Mar 16, 2021, 10:56 PM UTC

    Hi everyone. We're currently aware of some performance issues affecting the saving of entries. We are investing the problem and will have an update shortly.

  2. identified Mar 16, 2021, 11:01 PM UTC

    We have identified the issue in being database related. We're now working on resolving the issue.

  3. identified Mar 16, 2021, 11:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 17, 2021, 03:02 AM UTC

    This incident has been resolved.

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